Silence from warnersgroup.co.uk

philballard

Hi ... I'm sorry if this isn't the place for this but I've run out of ideas.
Over a week ago I bought online a subscription to WM as a Christmas present for my partner. We live in Spain, so I bought the European product for £55.
Although the money has been taken from my account, I haven't received any of the promised confirmation emails. Furthermore, two follow-up emails with other questions (e.g. about which would be the first issue received) sent to [email protected] have been completely ignored.
I'm off the telephone network here so it's hard (and expensive) to call, made harder by not wanting to give away about the present.
I'm now unsure whether I've bought this product or just been ripped off. Does anyone know another email address that might be attended?
Thanks.

Carol

If something doesn't work there's usually a good reason.
I'll click your report post so that Webbo, or one of the other Moderators see the message- it won't be instant, but someone will find out what's happened for you.
So keep checking this thread.

Subscriptions usually start within two months- or did the last time I bought one for someone.

philballard

Thanks Carol.

Baggy Books

I know when I've had queries re subscriptions it has been quite some time before I heard - but I did hear.

And my free gift didn't arrive when it should, I left it a month after that and then chased it. Eventually heard that my choice was out of stock. It arrived a short time later.

SilverLinings

Panic not, the wheels are slow, often get stuck too but someone will sort it.
I often buy subs for WM online, I don't think I have ever had a letter or advice other than a proof of purchase. The mag arrives no problem though :D

philballard

"Panic not, the wheels are slow, often get stuck too but someone will sort it"
Maybe, but I don't think an email acknowledgement is too much to ask, when you've just spent your hard-earned? I wish I could treat my customers that way and get away with it.

Carol

It's possible the e-mails were sent but never arrived in your inbox.

I used one website a few times and should have received an e-mail confirmation, but it never arrived, yet I know other people who applied at the same time got their e-mail acknowledgment through okay.

When you press send you assume the e-mail has arrived, so I wouldn't assume that they weren't sent in the first place.

I've had an e-mail turn up in my inbox that was sent 12 months previously- no idea where it had been in the meantime...:)

Webbo

Hi Phil,
sorry for your frustration, and the lack of emails from the wgpsubs address. I'll chase it up for you now. Please could you whisper me your full address?

Mrs Bear

Have you checked to see if they've gone to Spam, Phil?

philballard

Thanks Mrs Bear, but yes, I did check that.

Carol

Phil, are you familiar with the whisper system, so you can give Webbo the details?

Webbo

Already done, thanks Carol!

Webbo

Hopefully all sorted now - apologies Phil and thanks everybody else for your help

philballard

Thanks everyone.