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I've just had £44.88 debited to my account for my WN/WM subscription. I'm a bit miffed therefore to find the mag offering a subscription at £9.99 per quarter, which amounts to £39.96. Why am I paying an extra £4.92 for the privilage of paying for a whole year upfront when I could get it cheaper by paying quarterly? As a long time subscriber I'm disappointed to put it mildly, that new subscribers are getting a better deal than us long time supporters. I'm now going to cancel my direct debit and renew as an when at the best price offered in future. Has anyone else had this problem.
Disgruntled of Harrow.
Comments
All it would have taken was an email, but obviously, spending time on customers such as me to inform me of this, possibly isn't the subs dept priority.
AND, tbh, I was about to just renew my sub to receive simply WNews, but was told couldn't do that now, as the mag is joint.
I emailed the Subscriptions Dept this morning and have received the following reply from Felicity (reproduced
below exactly as received):
"Free gifts are only available on certain rates if you would like to change your rate we are happy to arrange for a free gift to be sent out to you."
I suppose the free gifts are intended to encourage people who pay by instalments to keep on paying. With ongoing annual subscriptions they don't have to worry.
I wonder how many free gifts I've missed out on through making life easier for the publishers by paying annually for about 17 years.
With ongoing annual subs they don't have to worry? With four long-time subscribers packing it in recently, no, that's right, they don't have to worry do they.
I'm more concerned that I'm repeating myself. I must be spending too much time on here.
[quote=Webbo]Just to recap, I can't help directly with most subscriptions queries, but our friendly subs team can! Contact them on [email protected] or 01778 392482[/quote]
..because my problem was, that I couldn't understand why I should contact subs, why didn't they contact me and let me know my favourite mag was available at a cheaper rate?