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trouble entering subscriber only competition online
Firstly, I'm new here, so hello everyone!
Unfortunately my first post is a request for help. I'm trying to enter the War Story subscriber-only competition online, and it's not letting me complete the process. I'm logged in, I follow the instructions on the handy guide pdf and everything looks as it should do. I get to the competition details page where there's a button that says 'browse', so I click that and select the doc, and it looks like it's worked so far.
According to the handy guide pdf at this point there should be a button that says 'upload entry', but there isn't. And if I then proceed to the checkout it just says 'there are currently no items in your basket' and won't let me do anything else.
I already know Carol from writers' club, and she has warned me there are often problems with submitting online the first time you try it. I'm just having a bit of a panic as it's the deadline for that comp today (I know, my own fault for leaving it until the last minute, but I only just had my subscription confirmed a couple of days ago).
Anyone got any suggestions? Am I missing something obvious, or have I done something wrong at an earlier stage?