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I renewed my subscription online on 7th September. I had a letter yesterday saying it's going to run out if I don't renew quickly; and now there's a message at the top of the screen saying the same thing. Yet if I go to my details, it's there, in glorious WM technicolour - renewal acknowledged.
I always thought the two log-ins were different: they have different passwords. So how does the TB log-in trigger a reminder about the subscription? 'Tis a puzzle.
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In my subscription section, it acknowledges the card payment online with start issue being Nov 16.
Under a different order number, it says payment by cheque, to start 1/12/16. I may have someone else's reminder. I have emailed the subscriptions department.
*hears stable door fluttering in the breeze*
<):)
dora, 13 months for the price of 12. I signed up for that.
I've just received my copy of WM, by the way. Whoever it is whose subscription is mixed up with mine won't know until they don't get January's. The message is still at the top of the screen today.
Thanks for pursuing that Mrs B. I hope they can sort out whose missing renewal that is.