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Downloading an ADP template

I can't seem to download a usable template from ADP.
On my old computer I could download one and copy and paste my document into it, but now I can't get beyond the first step.
I found the templates, in many languages, chose English 5x8, opened it and did the copy and paste, but now it's vanished into the ether!
Have I just lost the knack or have things changed? 
I'm on Windows 11 now.
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